ABS – your complete HVAC contract or maintenance provider
ABS is a locally owned and operated entity with intimate knowledge of working within the New Zealand environment and Wellington region in particular –
ABS provides mechanical services to a large number of organisations in Wellington and around New Zealand. We are a locally owned streamlined company that is agile and flexible with proactive management able to make fast decisions with no corporate inertia.
A company with significant in-house technical knowledge –
ABS has a wealth of knowledge providing HVAC services and can draw on best practice work procedures from our many contracts and the vast technical experience of our staff and contractors. We provide technically trained and proficient Client Managers, backed up by dedicated Service Managers and Service Coordinators, who manage work from beginning to end to 100% satisfy business requirements – clients will not be lost amongst a large call centre environment. ABS aim is to be the most technically capable and competent service provider within the mechanical services field and will work seamlessly to provide innovative solutions and advice that are commercially competitive and reduce cost.
We have leading edge information technology systems which allows us to provide much more than physical works –
ABS has best in class information systems, to bring innovative enhancements that benefit clients. ABS will provide real-time and accurate in-field data to enhance asset maintenance techniques to drive the best value for clients. ABS has already established these systems and can provide clients access to asset, call and work order management information from day one of the delivery.
A company with solutions focused on meeting performance targets and exceeding customer expectations –
ABS has committed resources aimed at meeting key response times within our contracts and to provide an ability to keep clients aware of job progress. ABS is focused on raising the bar of customer service.
A company whose Senior Management Team is dedicated to the success of the service delivery –
ABS has dedicated several our senior management team to assist with the successful delivery, retention and then proactive management of our contracts. ABS will commit whatever it takes to partner with our clients to ensure success for both parties.
A company with strong support systems including Health and Safety & Human Resources –
ABS has committed significant resource and management time to ensure the success and safety of our staff. ABS recognises the importance of technicians in the field and has put in place health and safety systems and human resource programmes (training/accreditations) aimed at keeping our staff learning, safe, motivated, and engaged to deliver excellence in service delivery – this is why we have a very low staff turnover rate.
A company whose approach to partnering is paramount to success and extends past the client/service provider relationship to include customers, suppliers and other key stakeholders –
The ABS service delivery is the sum of all parts, including successful supply partnerships, driving value from the supply chain, through to innovative IT systems to keep our clients, customers and key stakeholders engaged throughout the entire workflow process. ABS fully support honest and transparent partnering style relationships across all aspects of service delivery to improve performance, exceed customer expectations and to drive value to all stakeholders.
Key Performance Indicators –
ABS is very confident in being able to meet and exceed performance delivery requirements of our contracts and is experienced in delivering quality improvements within performance management contract environments.
Efficiency and Cost Effectiveness –
ABS provide a commercially competitive offering through simplicity in service charges which we believe this is a model that reduces cost.