How ABS can help your HVAC contract or maintenance requirements
ABS is owned and operated by senior managers and as such remains a service orientated company that can deliver a particularly high level of service to its clients. We can swiftly respond to the changing needs of the commercial property market and our clients.
Our processes and framework are highly customisable avoiding the ‘one size fits all’ approach.
We aim to be the most technically capable and competent service provider within the mechanical, Hydraulic, and electrical services field’s, backed by the robust computerised support systems, quality policies, procedures and documentation.
Our clients can expect a total commitment to sustained cost-effective management of their assets through their entire lifecycle, as well as the provision of a healthy and comfortable environment for building occupants.
ABS objective is to be a reliable, efficient and cost-effective service provider who can:
- fully satisfy business requirements
- provide innovative solutions which reduce cost
- be commercially competitive and minimise risk
- identify and implement ongoing cost reduction and quality improvement initiatives
- proactively manage the required contract or maintenance services, effectively managing the compliance requirement, and achieving service quality and efficiencies through a streamlined approach.
ABS understand clients require a supplier who will improve the consistency and quality of service delivery and cater for your unique requirements.
As one of New Zealand’s most experienced and respected mechanical installation and maintenance service providers, ABS believes we are ideally placed to provide these services to clients in the Wellington region.
The following outlines ABS’ approach to the delivery of services to our clients.
Professionalism
ABS will approach any requirements with utmost professionalism. Professionalism is managed and demonstrated through the company’s vision of providing a very high level of service to all our clients.
Responsiveness
ABS is a customer focused organisation and will continue to drive this ethic in every aspect of our service delivery. Ensuring timely, accurate and helpful responses to clients’ requests is a core function of all staff to ensure that we meet or exceed our client’s expectations.
Reliability
ABS believes that quality workmanship and service delivery will reduce overall cost for our clients. In achieving this ABS takes into consideration the impacts on our clients’ operational costs. ABS will operate in partnership with clients to ensure we balance the need to reduce costs and optimise service delivery, while at the same time ensuring that quality and services are enhanced.
Quality Information Systems
ABS have significant capability with regard to utilising IT systems and work practices to be able to meet client informational needs. These systems continue to be deployed and/or developed in conjunction with our client’s current and future requirements in mind, so that we are always looking forward to delivering the best for our clients and to stay ahead of the competition.
Financial Stability
ABS was incorporated in 1992 and is a financially sustainable company.
Customer Service
ABS appreciate and understands that clients, stakeholders and customers are of critical importance. We also understand that service providers act as representatives of the Client and therefore the service and innovation we provide reflects on their brand. It is ABS’ role to effectively and efficiently care for existing assets to maximise their lifecycles through a best practice maintenance approach, and to create new assets as required. To do this, we build strong relationships with our clients and customers based on comparable values and mutual respect, with a focus on achieving high levels of customer service for users.
Environmental Awareness
ABS is committed to be a sustainable business. As an organisation engaged in the provision of maintenance services we have learnt where we should recycle or salvage and how to safely dispose when we cannot reuse the item. ABS acknowledges that our work impacts on the environment - we consume energy and materials and produce greenhouse gases and waste, however we carry out business with consideration of possible impacts on the environment and make choices that reduce any negative impact from our operations as much as possible.
Ability to be Innovative
ABS continually looks for improvement in our knowledge, skills, creativity, motivation and performance, and in the way we do things. This extends beyond the company’s internal operation to working with clients to provide innovative solutions to enhance their own business.
The key to innovation is the environment that is set up for continuous improvement and developing and deploying action plans to improve the performance of the contract. ABS use continuous improvement as a fundamental for customer and client satisfaction as well as operational and financial improvements to the company.